Warranty

Warranty is important to us. As a general rule, you will get a 2 year warranty on the eBike system (battery, motor, head-unit, etc.) and 2 year warranty on the frame, however, this can vary slightly from brand to brand and some brands require you to register for an extended warranty. Always read the supplied manual (or request one in digital format If not supplied) for more details and correct usage procedures, any maintenance schedule, or other information that might affect your warranty.

Filing warranty claims is something we rarely need to do, but for your peace of mind it’s good to know that if something on your eBike develops an issue and which is within the scope of the warranty, we will repair or replace it at no cost at all to you as per EU law.

Not covered under warranty are the following:

(this list is non-exhaustive, different manufacturers have different warranties, please refer to your specific manufacturer’s website for more details)

• Normal wear of parts that are subject to wear like chains, bearings, chainrings/sprockets, tyres, tubes, brake pads, rotors, jockey wheels, spokes, nipples, etc. unless otherwise specified by the manufacturer.
• Incorrect assembly by customer or in combination with other products that are not compatible.
• Insufficient maintenance, tampering, misuse, and neglect or maintenance by an unauthorized technician.
• Items damaged as a result of the bicycle being involved in an accident or crash.
• Damage caused by improper transport, vandalism or theft.

Returns Policy Terms & Conditions

Under the conditions outlined in the EU Consumer Rights Directive, we operate a 14 day cooling-off returns policy for products that are still in their original condition. (for online purchases)

The right to return goods to us as does NOT apply in the following situations:

• In-store purchases – Goods purchased in our physical store, where customers can physically inspect, assess and in some instances try out/test ride our products.
• Financed Goods – Goods purchased on finance or using cycle scheme vouchers cannot be returned under the 14-days cooling off period. Financed goods are conditional based sales where the consumer is bound to purchase the goods from the outset but do not own the goods until they have fulfilled all conditions of the contract (typically through complete payment of all financial installments).
• Bespoke Items/Special Orders – Any order which has been specified or customized to the customers specifications. This also includes any item which is not typically stocked by Greenaer Mobility Limited and has been ordered in at the request of the customer.
• You have a 14-day cooling-off period during which you can change your mind. The cooling-off period applies to distant contracts, including online purchases but not for personalized items i.e. special orders.
• Goods must be returned within 14 days from the date of purchase.
• Goods must be accompanied by original receipt/invoice.
• Goods must be in their original manufacturer’s packaging.
• Goods must not be used in any way.
• As outlined in the EU Consumer Rights Directive (2011/83/EU), failure to return items in their original condition will result in deductions from your refund or refusal of a return. As a result, we may make deductions to your refund for any diminution in value of the returned goods where the handling of goods has “gone beyond the sort of handling that might reasonably be allowed in a store”.
• It is the customer’s responsibility to ensure the goods are returned safely to us.
• Refunds will be made via the method of payment you used to make your purchase. Refunds will normally be processed within fourteen (14) days of receipt of the returned goods or cancellation of the order.
• Refunds will be credited to credit/debit card (card refunds will require card present in store) or BACS (IBAN, full name, address of account holder will be required) will be initiated.
• If you are unhappy with the products or services you have received from us please email us at info@greenaer.ie.
• You can also submit your complaint to an online dispute resolution process operated by the European Commission.

To get in touch with us, you can either Call +353 1 6747 849 or E-mail: info@greenaer.ie

Faulty Goods

If you think your goods are faulty please contact us prior to returning them.

Frames, forks and electrical components have different warranty policies – please call us or check the manufacturer’s website, where applicable.

If an item has a defect, that does not appear within the first 30 days, please contact us.

We do reserve the right to refuse a return request if the item appears damaged due to misuse.

Some manufacturers require items be sent directly to them for repairs, please contact our Customer Service for more advice.

If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods.

If you are unsure If you can return a faulty item, or get it repaired, or claim warranty please refer to CCPC at Consumer Rights

All goods should be returned to:

Returns Department.

Greenaer Mobility Limited,

Unit 1, 70 Heather Road

Sandyford Business Park

Dublin, D18 H7K7

Republic Of Ireland

‍